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BSB20120 Certificate II in Workplace Skills

Step into the world of essential workplace skills with MCI's BSB20120 Certificate II in Workplace Skills.

This nationally recognised qualification paves the way for entry-level employment opportunities or further educational pursuits. As you embark on this journey, you'll gain proficiency in fundamental areas such as time management, business operational practices, technology usage, and effective workplace communication.

Free Course Guide
  • 100% online study
  • Nationally recognised qualifications
  • Dedicated mentor support
  • 12-months course duration 
  • Enrol any time
  • Flexible payments options to save more

Course Summary

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Get ready to develop practical skills that are in high demand across various industries. Throughout this program, you will master time management techniques, learn the ins and outs of essential business operations, harness the power of technology, and refine your communication skills in a professional setting.

The distinguishing feature of this course is the immersive, hands-on experience provided, allowing you to apply your newfound knowledge in a simulated business environment. With readily available business support documents, templates, and expertly guided simulation roleplays, you're fully equipped to thrive in your journey towards workplace excellence.

Are you prepared to embark on this learning adventure and unlock a world of career opportunities?

Download Free Course Guide

Course Summary BSB20120
Career Options BSB20120

Career Options

You will graduate from the Certificate II in Workplace Skills with the skills and qualifications to confidently work in many roles, such as:

  • Office Assistant
  • Admin Assistant
  • Service Assistant

Don't miss out on this opportunity to shape your future!

Speak to a career advisor

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    Would recommend MCI to anyone, I completed a very helpful course with excellent support whenever required. My mentor was always amazing with assisting with any enquires I had throughout my course!

    Emanuel

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    Just completed my Certificate and I can highly recommend their services. My mentor was a great support and always there if I needed assistance or just to help me stay on track. I would happily use their services again for future study.

    Samantha

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    I completed my Certificate with MCI Institute, finding the process and experience flexible and suitable around my work schedules and timelines. The mentors were more than accommodating to my needs, checking in periodically and always available to provide guidance. Highly recommended.

    David

Course Structure

We have selected key subjects that focus on the core skills to help you walk the professional path you’ve chosen. These are informed by our corporate experience and firmly based on what you will truly need and value.

You'll then be assessed via a mix of written answer questions, case study analysis, simulated scenarios and other interactive tasks.



Download Free Course Guide

 

Nationally Recognized Training logo BSB20120

Core Units:

  • BSBCMM211 Apply communication skills
  • BSBOPS201 Work effectively in business environments
  • BSBPEF202 Plan and apply time management
  • BSBSUS211 Participate in sustainable work practices
  • BSBWHS211 Contribute to the health and safety of self and others 

 

Elective Units:

  • BSBOPS203 Deliver a service to customers
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBTEC202 Use digital technologies to communicate in a work environment
  • SIRXCEG002 Assist with customer difficulties
  • SIRXCEG003 Build customer relationships and loyalty

 

Price and Payment Options

Unlock Savings: Pay Upfront
Discounted Upfront Price: $2,245.50 (save $249.50)

Flexible Payment Plans
  • 52 Weekly Payments of $47.98 each

    OR
  • 12 Monthly Payments of $207.91 each

Should you have any inquiries or require further assistance, please schedule a consultation with our Course Advisors.
They are dedicated to helping you make this important decision on your educational journey.

Book a time to speak with us

Price and Payment Options BSB20120

Why MCI Institute

  • High Satisfaction Rates: 92.4% recommending us*. MCI significantly surpasses the average satisfaction scores for all VET providers in Australia.

  • 100% Online Learning: Study anytime, anywhere, with continuous support.
  • Access to Expert Mentors: Skilled mentors are available for guidance and support.

  • User-Friendly Materials: Our learning resources are straightforward and practical, helping you apply skills immediately in the workplace.

  • Nationally Recognised Qualifications: As a Registered Training Organisation (RTO) our certifications guarantee employers of your job-ready skills.

  • Trusted Award-Winning RTO: With 35 awards in 20 years, MCI Institute is a trusted and celebrated place to build your career.
*Data from National Centre for Vocational Education Research.
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Our Awards

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FAQ BSB20120

FAQ

How long is the course?
Students have 12 months to complete their course.
Is prior experience required to start the course?
For most of our courses, you do not need any prior learning experience before starting at the MCI Institute. However, please check with your course advisor to see if your course has pre-entry requirements. Our courses are designed to be super easy to follow, and you have access to a student mentor who can help you along the way.
Do I have direct access to a mentor?
You have direct access to a mentor at all times during MCI business hours, Monday to Friday 9:00 to 5:00 pm. If you need assistance during after business hours, please let us know and we'll do our best to help you. 
Do I have to sit exams in a classroom?
MCI courses don't have exams! Students are required to submit assessments as part of the online course, these can be submitted at any time before the end of the course.
What computer will I need?
Any kind of computer or iPad and an internet connection is all you need to get started. It would be ideal if you have the Microsoft office suite. Student packages can be purchased.
What is a nationally recognised qualification?
Our courses are all nationally accredited under the Australian Qualifications Framework. Nationally recognised training or qualification is any training program which leads directly to a qualification or credentials which are recognised all across Australia.  


If we don't answer your questions here, please don't hesitate to contact us!
You can call us on 1300 658 388 or book a time that works for you to chat with us:

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